Privacy Policy

At Waterfield Lead and Roofing Specialist, we are committed to ensuring your privacy is protected. This policy will clarify how the information you provide us at the time of booking is used and stored.

What information do we collect?

  • Name

  • Address

  • Contact Details

  • Location of service

  • Reviews and Feedback

We may also obtain data surrounding how you use the website to help us develop and improve the site.

What do we do with this information?

By collecting this data, it simply enables us to deliver the service required in a professional manor. We will also use the above data to improve our services, share your feedback on our website and social media pages, provide you with relevant information surrounding your booking with us, invoices and payment reminders etc.

How do you get my consent?

When making a booking with Waterfield Lead and Roofing Specialist you will need to provide information such as your name, address of where you would need the works carried out, contact number, email and a description of the project. When providing us with this information Luke Waterfield implies that you consent to our collecting it and using it for your booking only. If we would like information and feedback for a secondary reason, such as to help improve our services or share your experience/ reviews on our website or social media platforms, we will either ask you directly for your expressed consent or provide you with the opportunity to say no. 

Payment

Payments to Waterfield Lead and Roofing Specialist can be made via Cash or Bank transfer on the date of completion or through instalments (which will be discussed at the time of booking). Your payment information, such as credit card information or bank details are never shared with us via this service. You can find out more details on their privacy policies via their websites. 

Third Party Services

Waterfield Lead and Roofing Specialist does not, and will not, sell your personal data to any third party. This includes your name, address, email address and contact number. We pride ourselves on maintaining a quality service and trust with our customers and believe this is an essential part of that. The only information we share once we have obtained your consent is:

  • Your feedback

  • Photographs taken of the work ONLY by either Luke Waterfield or a member of his team

Social Media

Waterfield Lead and Roofing Specialist would like to share what we have been up to via social media. If you connect with us via social media, either by liking, following, commenting, tagging and sharing, you are consenting and allowing us to contact/ liaise with you. After the project/ job is complete you may decide that you'd like us to stop contacting you, in this event please just let us know. 

Security

Waterfield Lead and Roofing Specialist is committed to ensuring your information is stored securely to ensure it isn't lost, disclosed or destroyed.

Cookies

A cookie is a small piece of data sent from a website and is stored in the user's web browser whilst the user is browsing it. Cookies allow web applications to respond to you as an individual and help us to provide you with a better website. By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. You may, of course, delete any cookies you have stored, however please note that by deleting or disabling future cookies, your user experience may be affected.

Changes to this Privacy Policy

Luke Waterfield may make changes to this policy over time, to ensure the most up to date and relevant information is being given. When these changes take place Luke will update customers via email so that you are able to review the changes.

Questions and Contact Information

If you would like to ask any questions regarding this Privacy Policy or anything else relating to your site experience please contact Luke Waterfield at waterfield.lrs@gmail.com.

Last updated on 09.08.2020